Our standard UK charge of *£3.95 covers Postage and Packing for orders up to £39.99, orders including and over £40 qualify for free standard delivery. All delivery charges will be shown at checkout, before and after confirmation of your order. (NB All prices include VAT at current ruling rate.)
*If consignments are in excess of 5kg’s and under £40 the shipping fee will be £4.95 for standard delivery.
Where do you deliver?
We deliver to all postal areas in the UK, including England, Wales, Scotland and Northern Ireland.
Deliveries to remote areas may take up to 7 working days (e.g. the Highlands, Islands of Scotland, Isle of Man, and Isle of Wight).
If we believe that the delivery address you’ve given may not be not secure (for example, if it’s a communal postal address or PO Box), we may contact you to make alternative arrangements.
International customers or customers with BFPO addresses please contact our Customer Service at contact@toplinesaddlery.co.uk with details of your order, we can then inform you of what the shipping charges will be.
Standard delivery is by courier, please allow 3-5 working days of placing your order. (Costs shown are per delivery address, per delivery day.)
Orders placed before 8pm will be processed on the day of ordering and dropped off for courier collection the following day. This includes weekends. However there maybe occasions when we are closed for holidays, if this is the case there shall be a store notice informing our customers of our status.
What if I’m not in when you deliver?
Deliveries are usually made on Mondays to Fridays, between 9am and 5.30pm. If the recipient isn’t in, our courier myHermes will leave the parcel in a safe. If a signature is required then they will leave a card for you to re-arrange delivery.
You can track your parcel by using the ‘Track a parcel’ tool at myHermes by inputting your 16 digit tracking number. Numbers that begin with ‘P’, provided on Parcel Shop receipts will not return tracking information, please use the parcel label to locate your 16 digit tracking number.
What if only part of my order has arrived?
We only send out orders when all items are in stock. If you have a discrepancy with the contents of your order please contact us as soon as possible.
We only show items that are in stock on our website. In the unlikely event of a product being ‘out of stock’ on your order, we will offer to forward this on to you at a time when it is back in stock at no extra charge.
Can I reschedule my parcel delivery?
In most cases, myHermes courier will leave a contact number so you can get in touch directly to reschedule a delivery.
Note: As myHermes couriers are self-employed they are not obliged to leave a contact number.
Your courier will automatically make three attempts to deliver your parcel, usually on consecutive days, before returning the parcel to the depot to await further instructions. If you have missed the first attempt, they will leave a card notifying you of the next delivery date.
Alternatively the courier will leave your parcel in a ‘safe place’. A safe place enables a courier to collect or deliver your parcel even if you’re not in. It should be dry and secured from public access but still easily accessible to our courier. Typical examples include a shed, greenhouse or porch.